Return Request Period: In the event (wrong product shipped by us or in the case of dead product) that you wish to make a return, please submit a complaint within 3 days from the date of delivery. Any requests received after this period may not be accepted.
If the seal of the product is opened and the product is not faulty then return/refund will not be applicable.
Replace / Refund request will cancelled if any part or accessory is missing from the product box.
theumart.com AND UNIQUE ENTERPRISE is in no way responsible for any damage to the order while in transit to the buyer.
Damaged Product: If you receive a damaged product, kindly provide us with an unboxing video (without cut) and clear photos showing the damage. This evidence is crucial for us to assess the situation and provide appropriate assistance.
Return Shipping: The cost of return shipping will be your responsibility, except in cases where the return is a result of our error (e.g., damaged or incorrect item sent). We recommend using a reliable shipping service with tracking to ensure the safe return of the product.
Missing Items: If any items are missing from your order, please notify us within 7 days of delivery. We will investigate the matter and, if confirmed, initiate a refund for the missing item(s).
Shipping Policy
Thank you for visiting and shopping at THEUMART.COM. We are committed to delivering your order accurately, in good condition, and always on time.
Shipping Coverage
We currently ship across all serviceable pin codes in India.
Delivery Timeframes
We strive to dispatch all orders within 2–3 business days. Delivery timelines vary depending on the shipping location:
Within PARUL UNIVERSITY:
Minimum Delivery Time: 1 days
Maximum Delivery Time: 2 days
Within Gujarat:
Minimum Delivery Time: 3 days
Maximum Delivery Time: 5 days
Outside Gujarat:
Minimum Delivery Time: 7 days
Maximum Delivery Time: 10 days
Please note that these timelines are indicative and subject to change based on external factors such as courier delays, weather conditions, or unforeseen circumstances.
Shipping Charges
Shipping charges, if any, will be calculated and displayed at checkout based on your delivery location and order value.
Order Tracking
Once your order is shipped, you will receive a tracking ID via SMS or email to monitor your shipment status.
Undeliverable Packages
If a package is returned to us due to an incorrect or incomplete address or if the customer is unavailable, we will contact you to attempt redelivery. Additional shipping charges may apply.
Need help?
For any shipping-related queries, feel free to contact our support team at 9624016383